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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2000 CHEVROLET Impala. Overall my experience was neutral just because of the time it took to fix my car. I brought it in around 8,30 am and I didn`t pick it up intil 1 or 2 in the afternoon. My car was under warranty so I did not have to pay anything. I did recieve paperwork with my service. I brought the car in for a oil change and a leak near the gas tank. The staff was good as far as customer service. I am not experiencing any problems with the car today.

     

    11/10/2008

     
    Positive Comment

    I own a 2002 Dodge Neon. My overall experience was positive. My vehicle was clean inside and in a good running condition when I first got it. I currently do not have any issues now. Mike was my salesperson and he was great. I was approved for my car the same day.

     

    11/10/2008

     
    Positive Comment

    I own a 2003 OLDSMOBILE Alero. Bryan was the salesperson that helped me select my vehicle, and the vehicle that I selected was in good shape when I received it. It took about fourty five minutes for me to be approved for the vehicle, and the vehicle has burnt holes through the vehicle, and a small dent on driver side. The staff was fine, and overall I would rate this experience positive.

     

    11/10/2008

     
    Positive Comment

    I own a 2001 SATURN LS1. I brought my car in for an oil change and a tire rotation. I had a coupon for the tire rotation and it was just a routine oil change. I felt the price was fair. I got paperwork. The staff were great. I am not having any problems now. Overall, my experience was positive.

     

    11/10/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2004 Ford Focus. My experience was neutral because the staff didn`t take me to the lot so that I could look at the other cars, I ended up getting the first car that I saw at the dealership. Donnie was my salesperson. My car was clean and running well when I got it. I was approved for the car in one day. Financing and approval was clearly explained to me. My car is still running alright.

     

    11/10/2008

     
    Positive Comment

    I own a 2008 Dodge Caravan. My experience was positive. I took my van to the service center for a starter. The work was done in about a day and a half. I paid about $50 for the work, and I was given some paperwork for it. The service staff treated me just fine. All of the indicator lights are flashing now.

     

    11/10/2008

     
    Positive Comment

    I own a 2002 Ford Explorer. My car was in for a tune up and the transmission. They had my car for about four hours. The service was under warranty partial. They did give me paper work and a receipt. The transmission is still not running right. The employees were fine. My overall experience was positive.

     

    11/10/2008

     
    Positive Comment

    I own a 2000 KIA Sportage. My overall experience was positive. My salesperson`s name was Mark--I believe. His service was great--he was very helpful and answered every question. He was very helpful. I was approved for the car the same day. The car was clean but when I first got the car it wouldn`t turn over. The car is currently in the shop.

     

    11/10/2008

     
    Positive Comment

    I own a 2002 CHEVROLET Impala. Overall my experience was positive. I worked with a shorter male and he was just great. The vehicle was in good condition and clean when I bought it and I was approved the first day I went in. The power steering makes a squeak and the CV joint is going bad right now.

     

    11/10/2008

     
    Positive Comment

    I own a 2001 Pontiac Grand Prix. I brought my car in for an oil change. To get it in, done, and out it took an hour. It was under warranty. I got paperwork. The staff were nice. I never have any problems. Now I am having electrical problems with it. Overall, my experience was positive.

     

    11/10/2008

     
    Positive Comment

    I own a 2002 Dodge Caravan. My salesperson was Vinny and he was great. The car was in good condition when I got it. There are no problems with the car now. It took about 2 hours to get approved. Overall, my experience was positive.

     

    11/10/2008

     
    Positive Comment

    I own a 2000 OLDSMOBILE 88/LS. Ricky was the salesperson that helped me select my vehicle, and the vheicle that I selected was in good condition when I received it. It took a couple of horus for me to be approved for the vehicle, and the vehicle has a scratch on the back bumper. The staff was great, and overall I would rate this experience positive.

     

    11/10/2008

     
    Positive Comment

    I own a 2004 Dodge Caravan. Overall my experience was very positive. I worked with Jay and everyone there was really nice to me. The vehicle was in good condition and clean when I drove it off the lot and the only problem I have had is there are crayon markings on the inside. I was approved the first day I went in.

     

    11/10/2008

     
    Positive Comment

    I own a 2001 Dodge Caravan. Overall, my experience was positive. My salesperson was Chris, and he was good. My vehicle was in good condition and clean when I bought it. Currently, the back windshield wiper doesn`t work properly. I haven`t called anyone about it yet. I was approved the same day.

     

    11/10/2008

     
    Neutral Comment

    But did we help this JD Byrider Customer with their problem ? I own a 2003 Ford Taurus. My salesperson was Rick and he was fine. The car was in good condition when I got it. Theres scratches in the windshield and I only have 1 set of keys and I don`t have a trunk key. It took about an hour or so to get approved. Overall, my experience was neutral because the credit people I was not very thrilled with.

     

    11/10/2008

     
           

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